We are happy to return or exchange any incorrect or damaged products. If we are at fault, we will simply ship you a new product. If you received the wrong print or the product was damaged, please send us an email at lilacmarketheadbands@hotmail.com and we will take care of this for you. All items must be returned within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personal Preference Returns & Exchanges 
If you simply are not happy with the product and would like to return for a refund or exchange the item:
Please start by sending us an email at lilacmarketheadbands@hotmail.com informing us that you plan to return or exchange your item. To be eligible for a return, your item must be in the same condition that you received it. You will be responsible for shipping costs to return your item(s). Shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

To return your product, you should mail your product to:
Lilac Market Headbands
3367 S Rinks Ln
Springfield MO, 65807, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This can take up to two weeks depending on your bank. 

Late or missing refunds (if applicable)
Start by contacting your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at lilacmarketheadbands@hotmail.com.