Exchange, Refund & Return Policy
Please read our entire policy before initiating a return/exchange. If your order qualifies under the below conditions, you can start a return by emailing us at firstname.lastname@example.org.
Please email us at email@example.com to start a return.
We offer free domestic returns if you're not satisfied with your purchase.
We only accept domestic exchanges, returns and refund requests that have been postmarked within 14 days of receiving your order.
If your return is not postmarked within 14 days of receipt, your refund or exchange for the return will be denied. If your refund is denied and you would rather take your purchase back, you will be responsible for the return shipping cost.
Exchanges and returns must be in new condition (meaning tried on, but not worn, washed or damaged). Any merchandise considered to be worn, washed or damaged upon return may not be refunded or exchanged.
All sale, discounted or discontinued items are final and cannot be exchanged or returned.
Exchanges may be available if your headband does not meet your expectations due to color or size. After initiating the return via email, a prepaid return label will be sent to you for the return.
However, the shipping costs of the exchanged new product will be invoiced to you upon receipt and acceptance of the returned product.
If you choose to ship the item on your own (without using our prepaid label), you are responsible for the cost of shipment for both your return and new product.
We only accept returns and exchanges from items purchased at lilacmarketheadbands.com.
All Mystery Packs for both Women and Child sizes are final and cannot be exchanged. We cannot verify or replace what is in each individual pack for you (that's part of the mystery!).
Prior to returning your product, email us firstname.lastname@example.org. You should mail your product to:
Lilac Market Headbands
4852 S. State Hwy FF
Battlefield MO, 65619, United States
Once we receive your return and if approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This can take up to 5 business days depending on your bank. You must initiate a refund within 14 postmarked days of receiving your order.
Late or missing refunds (if applicable)
Start by reviewing your banking statement and/or contacting your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Lost or Damaged Packages
We are happy to help you initiate a Missing Mail Claim through USPS. This process can take time to go through their whole system, so please allow for 30 days from the initial claim on your package for your package to arrive. Delayed packages due to COVID-19, holidays, weather, or labeled as "arriving late" are not considered lost. If you have a concern for an order that has not updated its transit status in 7-10 business days, please contact us at firstname.lastname@example.org. We are not responsible for replacing any uninsured lost or stolen packages and any shipping issues will need to be handled by USPS, as we have no control over the package once it's been handed over to the shipping courier.
We are happy to return or exchange any incorrect or damaged products. If we are at fault, we will simply ship you a new product. If you received the wrong print or the product was damaged upon receipt, please send us an email at email@example.com with photos of the product and your and we will take care of this for you.
We are not responsible for any order issues brought to our attention outside of 14 days from the posted delivery date.