Please read our entire policy before initiating a return/exchange. If your order qualifies under the below conditions, you can start a return by emailing us at email@example.com.
Please email us at firstname.lastname@example.org to start a return.
We offer free domestic returns if you're not satisfied with your purchase.
We only accept domestic exchanges, returns and refund requests that have been postmarked within 14 days of receiving your order. At this time, we are unable to provide a prepaid return shipping label for international orders for either returns or exchanges.
For exchanges and returns, if your return is not postmarked within 14 days of receipt, your refund or exchange for the return will be denied. If your refund is denied and you would rather take your purchase back, you will be responsible for the return shipping cost.
Exchanges and returns must be in new condition (meaning tried on, but not worn, washed or damaged). Any merchandise considered to be worn, washed or damaged upon return may not be refunded or exchanged.
All sale, discounted or discontinued items are final and cannot be exchanged or returned.
Exchanges may be available if your headband does not meet your expectations due to color or size. After initiating the return via email, a prepaid return label will be sent to you to send the items back to us at no cost to you.
However, the shipping costs of the exchanged new product will be invoiced to you upon receipt and acceptance of the returned product.
If you choose to ship the item on your own (without using our prepaid label), you are responsible for the cost of shipment for both your return and new product.
We only accept returns and exchanges from items purchased at lilacmarketheadbands.com.
All Mystery Packs for both Women and Child sizes are final and cannot be exchanged. We cannot verify or replace what is in each individual pack for you (that's part of the mystery!).
Prior to returning your product, email us email@example.com. You should mail your product to:
Lilac Market Headbands
4852 S. State Hwy FF
Battlefield MO, 65619, United States
Refund requests must be initiated within 14 postmarked days of receipt. Once you've reached out to us via email at firstname.lastname@example.org and your refund is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This can take up to 5 business days depending on your bank.
Late or missing refunds (if applicable)
Start by reviewing your banking statement and/or contacting your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We are happy to return or exchange any incorrect products. If we are at fault due to damage of quality or you received the wrong item, we will simply ship you a new product. In order for us to process a replacement or refund, please send us an email at firstname.lastname@example.org with photos of the packaging (if damaged), the product and your packing slip and we will take care of this for you. You must contact us within 14 days of posted delivery date to be eligible.
LATE, MISSING, LOST OR DAMAGED PACKAGES
In order to be eligible for a replacement/refund, you MUST email us at email@example.com within 14 days of posted delivery date. We are not responsible for any order issues brought to our attention outside of 14 days due to insurance restrictions, including refunding or replacing.
For late or lost packages (stuck in transit for several days with no change), we will initiate a Missing Mail Claim through USPS on your behalf. This process can take time to go through their whole system, so please allow for 7 days for your package to be delivered from the initial claim on your package. Delayed packages due to holidays, weather, or labeled as "arriving late" are not considered lost.
For missing packages (packages that are marked as delivered but you don't have them), you must contact us within 14-days of the marked delivery in order for us to further assist.
For damaged packages, we can replace your order if we have the inventory, or refund you.
If your shipping address is entered incorrectly, it may result in shipping errors that cannot be fixed and/or additional shipping charges to get your order to the correct address.
We are not responsible for stolen packages and any local shipping issues will need to be handled by your local USPS couriers.
We are not responsible for any order issues brought to our attention outside of 14 days from the posted delivery date.