Exchanges & Returns Policy
Please read our entire policy before initiating a return/exchange. If your order qualifies under the below conditions, you can start a return by emailing us at info@lilacmarketheadbands.com.
RETURN/EXCHANGE
- We only accept domestic U.S. exchanges, returns and refund requests that have been postmarked within 30 days of receiving your order.
- Exchanges and returns must be in new condition (meaning tried on, but not worn, washed or damaged).
- A prepaid return label will be sent to you to send the items back to us at no cost to you (excludes Lilac Clips).
- For exchanges, the shipping costs of the exchanged new product will be invoiced to you upon receipt and acceptance of the returned product.
- We only accept returns and exchanges from items purchased at lilacmarketheadbands.com.
- All sale, discounted or discontinued items are final and cannot be exchanged or returned. All Mystery Pack and Pack sales are final.
REFUNDS
- Refund requests will be refunded to your original method of payment. This can take up to 5 business days depending on your bank.
- If you still have not received your refund after 5 days, please contact us at info@lilacmarketheadbands.com
DAMAGED/INCORRECT ITEM
- In order for us to process a replacement or refund, please send us an email at info@lilacmarketheadbands.com with photos of the packaging (if damaged), the product and your packing slip. You must contact us within 14 days of posted delivery date to be eligible.
