Pick up Local:
Free pick up is available for customers near the Battlefield, Missouri area! When viewing the cart section before entering checkout, just below the headbands listed in your cart, click "Add Order Note". A text box will appear. This is the section where you'll put "Pick up". From there, you will check out with shipping costs but this cost will be refunded back to your account once your order is ready. You will be notified when your order is ready to be picked up with further instructions on location and time via email. Please allow up to 5 business days for processing before being available for pick up (any orders placed after 3PM CST will begin processing the next business day). We do not offer same-day or next-day pick up.
When will my order ship?
Once your order has been placed, please allow up to 5 business days for it to be processed before being given to the shipping courier (any orders placed after 3PM CST will begin processing the next business day).
How long does shipping take?
We use First-Class Mail through USPS, and their shipping times average 2-5 business days according to their policies. However, these times are completely dependent on USPS delays due to COVID-19, holidays, your location, order size, etc.
Can I pay for faster shipping?
Unfortunately, we do not offer an option for faster shipping. Our standard rate is First-Class mail through USPS. You can expect your order to arrive within 5 business days after the typical processing time (2-5 business days, totaling 8 business days). Purchasing shipping in your order after qualifying for free shipping does not expedite your order.
Can I track my order?
Yes! Once your order has shipped you will receive an email containing the tracking information. You can also track your order directly from our website with either your order number and email or your USPS tracking number here:
Do you ship internationally?
Yes!* As always, international shipping times are based upon location of the delivery. Our international orders are shipped via USPS and typically take between 1-2 weeks to be delivered once they have left our facility. Shipping costs for orders outside of the U.S. vary depending on the destination and are calculated at checkout.
* Australia: Unfortunately, USPS has put a temporary suspension on shipping to Australia via our typical shipping methods, and therefore we cannot accept orders to Australia for the time being. We deeply apologize for this inconvenience. If you'd like to be notified when this changes, please email us as firstname.lastname@example.org and we'll add you to our list of contacts.
How do I track my international order?
USPS tracking will show up to the last major postal hub it was in the United States before exiting the country. It's normal for tracking updates to stop through USPS until it has been delivered to its destination. However, most countries offer their own country's shipment tracking (for example, Canada Post), where you can enter your USPS tracking number there to watch its progress. There is no set time for customs acceptance and your order cannot be tracked while it is in customs. Time in customs is not included in the shipping times. For Canadian orders, you may choose UPS shipping at checkout, which includes tracking and insurance.
All packages under 13 ounces ship USPS First-Class Mail with tracking included. Since lost or damaged orders are extremely rare, insurance is not automatically provided due to the high added cost, however it is available to add to any order. If you would like to add insurance to your order, please contact us at email@example.com with the understanding that it is an extra $4-$5 per order to add insurance. We are not responsible for replacing any uninsured lost packages.
We are not responsible for delivery errors or delays via USPS or incorrect shipping information. Any shipping issues will need to be handled by USPS as we have no control over the package once it's been handed over to the shipping courier. We are not able to track your order with anything other than your tracking number. Beyond that, we can only file a Missing Mail claim once it has been more than 7 days since the package was received by USPS. Missing Mail claims do not expedite or guarantee delivery. Please reach out to us if you have any other concerns regarding shipping.
If your shipping address is entered incorrectly, it may result in shipping errors that cannot be fixed and/or additional shipping charges to get your order to the correct address.