Shipping & Pick up

• Free pick up is available for customers near the Battlefield, Missouri area. During checkout, select "Pick Up" in the shipping options. This will remove the shipping cost. You will be notified via email when your order is ready to be picked up after processing with further instructions. Any orders placed after 12PM CT will begin processing the next business day. We do not offer same-day pick up.

 

When will my order ship?
Once your order has been placed, please allow 3 business days for it to be processed before being given to the shipping courier (any orders placed after 12PM CST will begin processing the next business day). Processing times are included in estimated delivery at checkout.

How long does shipping take?
We use Ground Advantage through USPS, and their shipping times average 2-5 business days according to their policies and depending on where you live. However, these times are completely dependent on USPS delays due to COVID-19, holidays, your location, order size, etc. The above shipping map for USPS domestic shipping are estimations and note that shipping times at checkout may vary. 

Can I pay for faster shipping?
Unfortunately, we do not offer an option for faster shipping. Our standard rate is Ground Advantage through USPS. Purchasing shipping in your order after qualifying for free shipping does not expedite your order.

Can I track my order?
Yes! Once your order has shipped you will receive an email containing the tracking information. You can also track your order directly from our website with either your order number and email or your USPS tracking number here:
https://lilacmarketheadbands.com/tools/track-your-order

 

Shipping Internationally

Do you ship internationally?
Yes! As always, international shipping times are based upon location of the delivery. Our international orders are shipped via USPS and typically take 2 weeks to be delivered once they have left our facility. Shipping costs and times for orders outside of the U.S. vary depending on the destination and are calculated at checkout.

Can international orders get free shipping?
Yes! International orders that are over $100 USD after any discounts are eligible to receive free shipping at checkout.

How do I track my international order?
USPS tracking will show up to the last major postal hub it was in the United States before exiting the country. It's normal for tracking updates to stop through USPS until it has been delivered to its destination. However, most countries offer their own country's shipment tracking (for example, Canada Post), where you can enter your USPS tracking number there to watch its progress. There is no set time for customs acceptance and your order cannot be tracked while it is in customs. Time in customs is not included in the shipping times. For Canadian orders, you may choose UPS shipping at checkout, which includes tracking and insurance.

SHIPPING DISCLAIMER:
All packages under 13 ounces ship USPS Ground Advantage with tracking and insurance included.

Delayed packages due to holidays, weather, or labeled as "arriving late" are not considered lost.

For damaged or lost packages, we can replace your order if we have the inventory, or refund you. In order to receive a replacement/refund, you MUST email us at info@lilacmarketheadbands.com within 14 days of posted delivery date. We are not responsible for any order issues brought to our attention outside of 14 days from the posted delivery date due to insurance restrictions.

If your shipping address is entered incorrectly, it may result in shipping errors that cannot be fixed and/or additional shipping charges to get your order to the correct address.

We are not responsible for stolen packages and any local shipping issues will need to be handled by your local USPS couriers.